University of Leeds

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Frequently Asked Questions: Email archiving

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Email archiving FAQs

Q: When I double click a message shortcut in Outlook, it doesn't retrieve the original message.

Answer:
This is because the Enterprise Vault Outlook add-in has not been installed on your PC meaning that Outlook is only able to open the message shortcut stored on Exchange. See related FAQs for further details of how to request the installation of the Outlook add-in.

Q: I have some messages in my mailbox that are older than 3 months that haven't been archived.

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