University of Leeds

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Frequently Asked Questions: Email archiving

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Email archiving FAQs

Q: When I double click a message shortcut in Outlook, it doesn't retrieve the original message.

Q: I have some messages in my mailbox that are older than 3 months that haven't been archived.

Answer:

Because of the volume of email eligible for archiving across the University, initially it may take days, and possibly weeks, before all items over 3 months old are archived from your mailbox. Unread items older than 3 months will not be archived at all.

Also, the archiving policy does not run on Wednesdays and Sundays when ISS takes a full backup of the Exchange servers. Items older than 3 months will start to be archived on the following day.

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