University of Leeds


Frequently Asked Questions: Information

Click a question to reveal the answer.


Information FAQs

Q: I've deleted a file on my M: drive - can you get it back?

Q: When will my printer credit purchase be added to my printer credits account?

Q: Can I print on transparencies or my own paper?

Q: Why does my card not work in the printer credit machines?


If you have attempted to buy printing credits from a payment station and the card is not recognised your card may be faulty.  If you bring your card to the ISS Help Desk, on level 10, above the Edward Boyle Library main entrance we will check the card for you.

If you need to credit your account urgently then we can take cash and credit your account for you. 

If your card is faulty or broken, you will need to take it to the Central Student Administration offices on the ground floor of the Ziff Building, to be replaced or reprogrammed.  

Q: What do I do if a printer has jammed, or run out of paper or ink?

Did you find what you were looking for?

If you couldn?t find the answer your were looking for in our FAQs, you can suggest an entry by clicking the button below:

If you are experiencing difficulties or have a general query regarding a system or service, please contact the ISS Help Desk directly by using the contact form

Contact us

Telephone: + 44 (0) 113 343 3333

Send your feedback or find key contact details.