University of Leeds

IT

Frequently Asked Questions: Viruses

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Viruses FAQs

Q: What should I do if get an email with a web link in it?

Q: What should I do if I get an email with an attachment?

Answer:

Email attachments are a useful way of sharing files, but they are also a common way of sending viruses or malware.  If you recieve an attachment, first ask yourself:

  • Do I know who sent the file?
  • Were you expecting it?
  • Do the subject line and text of the email make sense?

Even if you are happy the attachment is genuine, don't double click on it to open it. Save it to your hard disk first. Scan the file with your antivirus software before opening it.

Q: What should I do if I think I've replied to a spam email?

Q: What should I do if I've typed my password into a spoof web site or sent my password in reply to an email?

Q: What should I do if I think I've got a virus?

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